Global Office Solutions - Poor service // Wipro Mesh chair - Not a comfortable one

We had purchased Wipro - Mesh chair from Global Office Solutions based in HRBR Layout. Their service is pathetic. Actually the shop has a decent variety and staffs generally don't force us to buy. But for sure support is very bad.

We sat for some 5 -10 minutes on the the Wipro mesh chair. We were also informed that this chair is great and moves pretty fast and very well customizable. I did a search on the internet but unfortunately we did not have any reviews for the Wipro Mesh chair or Global Office Solutions store. 

We finalized to buying the chair since we also felt "OK" with our initial impression. We made the payment etc. but we were said there were no proper staff to fit the chair today, and asked us to fit ourselves. Since I was not ready and they could not send someone to fit this at house the same day, they made a boy fit this for us as two parts - the wheel-axle and the upper part. We fortunately noticed that he missed some of the parts in the package itself when we were just about to take the product and go home. Then we made the boy to refit the whole thing.

Also they said they will visit us at our house adjust the chair for the best comfort. But its been 4 weeks and I call them almost once in two days to remind that this work is pending. Every time we hear the same answer, "we are coming today at 6 sir, when are you available sir and etc". But they have not come till date. And when I called the owner listed in this phone, he just says no adjustment can be made in this chair, which is quite contradicting what we were said in the store during our purchase. Moreover, one fine day when I called the rude staff said, we can't come all the way to your house just to adjust one chair. In-fact we lugged the chair in our own car.

About the Wipro Mesh chair - please consider the below before you buy this chair. IMHO we did not find this chair comfortable.

Reasons:

1. The back support is really poor, 5-10 mins of time that we sat for was not enough to find this poor design. After 30 mins of usage, you will feel stiff back (for there is a gap between the spine and the chair).
2. The lowest height is more - that its not comfortable for a person of average height. If you push to the lowest height, the shock absorber action is gone and you will feel like sitting on a hard surface.
3. Low shoulder support, if you are little above average this is going to be an issue.
4. The backrest lock is only at the straight position and feels very uncomfortable. Due to the mesh there is no proper hard support.
5. The mesh is pricky, generally when we work at home we just wear a T-shirt, but this is going to be irritating and now a days I wear full clothing to avoid the pricking sensation on my back.

#709 5th A Cross Hrbr Outer Ring Road
Bangalore, Karnataka 560043


Update: 1
I have been contacted by Global Office Solutions and Wipro team on the issue (got about 8-10 calls). They had been asking where is the adjustment, so here I have uploaded an image and rounded the screws where the adjustments can be made. And Wipro team persona said he is going to send someone asap (Morning 01_Dec_2010)