Chef Bakers - Marathalli Review

I keep ordering birthday cakes for my team. I give orders of about Rs.1000 every month apart from buying cakes and breads for my family. The taste is good. But everybody knows it takes a big leap from Good to Great. But am pretty confident that these guys will only go from Good to Poor because of the way they treat customers.
I usually get the cake delivered to my office which is close to their shop in Marathahalli. But when I went today to the shop to order a pastry, they said delivery charges Rs.20 extra. I was surprised to know that. I asked from when. "Its been this way from the shops inception" came the reply.

I said "Come on man, I got the cake delivered to my office and am I lying you".
"Then what we are lying you-aaa?" phat came the reply. That really made me pale.

Then there was a new flavor called Succes (these guys did not know the spelling of Success, hmmm!!!) and Lavata. The cost per kg is Rs.600 and this pastry is on minimum order of 1 kg. Could not get the samples too.

The shop is pretty small, the price of the products are equal to Daily Bread. I really like the taste, but will avoid going to this place because of its poor customer service and indecent uneducated uncultured people as their staffs. When there is some other shop of even lesser quality but better customer experience, I will prefer the latter.
The way these guys treat customers is very poor.